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Q3 2019 NPS Departmental Survey Results

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Our 2019 third quarterly NPS Survey results are in. Many departments have established long-term goals in insuring that they create sustainable processes ready to meet the needs of our growing company and their colleagues.  Over the last 3 quarters that we conducted the survey, we clearly see:

  • Consistent increases in all departments’ performance.  The overall score increased from 4.06 to 4.13 (on the scale from 1 to 5).  This shows the commitment that we all have to better understand each other’s needs.
  • Communication and ways to enhance it have been identified as the areas requiring regular attention from all of us. Thus, it is great to see that the two questions regarding each department’s accessibility show improved scores and they are each over a 4.0 rating! 

 

To view our Q3 NPS Survey results, click here.

Regulatory Resources

IRS Redesigns W-4 Tax Withholding Form

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Happy New Year! The IRS updated the W-4 form for the year 2020. The methodology behind the new form is different compared to the previous form. Below are helpful resources on completing the new 2020 Federal Tax Withholding Form.  

Redesign of New W-4 Form

The new form will still contain the same information as the previous form, however some of the more complicated parts have been replaced with questions that will make the form easier to understand, making information more accurate for employees.

Withholding Allowances

Withholding allowances will no longer be used for the new W-4 Form. Previously, withholding allowances were tied to the amount of the personal exemption. You cannot currently claim personal exemptions or dependency exemptions due to changes in the law.

Are you required to fill out a new W-4 form?

No. If you have filled out a W-4 form before 2020, you will not be required to fill out a new one.  You will continue to compute your withholding based on the information from your most recent W-4.

FAQs

You can find Frequently Asked Questions about the redesigned form here.  Reminder: you can view other regulatory resources regarding IRS forms under Payroll > Regulatory Resources.

Company Initiatives

Q2 2019 NPS Departmental Survey Results

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Our Quarterly NPS Survey for Q2 wrapped up back in July and it was exciting to see the improvements that we have made!  The scores on all questions for all departments increased.  The results that were collected from Quarter 1 2019 show that we are capable of making positive improvements and can continue to make these improvements during the next quarter.  For the Q2 NPS Survey results, click here. 

Benefits

Anthem Pharmacy Change Effective July 1

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Anthem (BCBS) recently announced the launch of IngenioRx, their new pharmacy benefit manager.  The transition from the current pharmacy, Express Script, to IngenioRx is now completed.  

HOME DELIVERIES:

Before July 1, 2019, continue filling your prescriptions (new and refills) with Express Scripts.

Starting on July 1, 2019 IngenioRx Home Delivery Pharmacy will be your new home delivery pharmacy. If it’s time for you to refill your medication, go to anthem.com (select Pharmacy) or call the Pharmacy Member Services number on your Anthem ID card. All of your prescriptions and prior authorizations will automatically transfer except for the following (for these, have your doctor send new prescriptions to the IngenioRx Home Delivery Pharmacy):

  • Controlled substances
  • Prescriptions that are expired or have no refills

Check to see if your information is correct by visiting com (select Pharmacy) or by calling the Pharmacy Member Services number on your Anthem ID card.

    • Update your mailing address and phone number, if needed.
    • Enter your correct payment information, credit card number or checking
    • Re-enroll for auto-refill, if you currently get your refills automatically

 

SPECIALTY PHARMACY:

Starting on July 1, 2019

  • You’ll begin filling your specialty medications with IngenioRx Specialty Pharmacy.
  • A member of the IngenioRx Specialty Pharmacy Care Team will call you to go over your care plan and answer your questions. They will help make the move easy. Your prescriptions and prior authorizations will automatically transfer, and if there are any issues, the Care Team will work with your doctor to ensure a smooth transition. If you miss this call or would like to call the Care Team yourself, you can reach them at
    833-255-0645.
  • Your IngenioRx Specialty Pharmacy Care Team will be available 24 hours a day/seven days a week.
  • You may be connected with a nurse from our Specialty Condition Management program. This rare disease management program connects you with nurses who will help with questions about medications or managing your disease. In addition, pharmacists, social workers and other key members of the Care Team are available to help answer your questions.
  • You’ll be able to manage your specialty prescriptions online at com (select Pharmacy) there are some exceptions and the Care Team can help you with those). Check to see if your information is correct by visiting anthem.com (select Pharmacy) or by calling the Care Team at 833-255-0645.
    • Update your mailing address and phone number, if needed.
    • Enter your correct payment information, credit card number or checking account information
D4C Cares

D4C Cares: Habitat for Humanity

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Home Office in Atlanta, GA chose Habitat for Humanity as its charity.  Home Office employees are welcome to join the team to help construct a home for an at-need family of Mildred  Bridges here in Atlanta on Saturday, June 22, 2019. 

  • Family Members include Sidney, 6-year-old son
  • Ms. Bridges has been working as a Certified Nurse Assistant for almost 12 years. She has two children and one grandchild. She enjoys poetry, arts, and crafts. She also is in the choir at her church and she volunteers in residence activities at the rehab center where she works. She also loves to spend time with her family. Sidney enjoys basketball, and he can’t wait to have a new house where he will be getting a puppy. Ms. Bridges learned about Habitat through her mother who has a Habitat home in Douglasville. She is very excited about building a home for her own family.

D4C Cares will be donating to the cause.  Offices are welcomed and encouraged to do fundraisers to help those in need! Click on the Volunteer Registration Link for more details.

VOLUNTEER REGISTRATION DETAILS

  1. All volunteers are required to register online individually.  Each volunteer must complete the Release and Waiver form during the registration process.
  2. Registered volunteers will receive automated confirmation and reminder emails with a link to our Volunteer Info Packet and directions to the build site.
  3. The minimum age required to volunteer is 16 years old.  Volunteers ages 16 and 17 must print their Release and Waiver form and bring it to the build site with a parent or guardian signature.

Home Office in Atlanta, GA chose Habitat for Humanity as its charity.  Home Office employees are welcomed to join the team to help construct a home for an at-need family of Mildred  Bridges here in Atlanta Habitat for Humanity on Saturday, June 22, 2019, 

  • Family Members include Sidney, 6-year-old son
  • Ms. Bridges has been working as a Certified Nurse Assistant for almost 12 years. She has two children and one grandchild. She enjoys poetry, arts, and crafts. She also is in the choir at her church and she volunteers in residence activities at the rehab center where she works. She also loves to spend time with her family. Sidney enjoys basketball, and he can’t wait to have a new house where he will be getting a puppy. Ms. Bridges learned about Habitat through her mother who has a Habitat home in Douglasville. She is very excited about building a home for her own family.

D4C Cares will be donating to the cause.  Offices are welcomed and encouraged to do fundraisers to help those in need! Click on the Volunteer Registration Link for more details.

VOLUNTEER REGISTRATION DETAILS

  1. All volunteers are required to register online individually.  Each volunteer must complete the Release and Waiver form during the registration process.
  2. Registered volunteers will receive automated confirmation and reminder emails with a link to our Volunteer Info Packet and directions to the build site.
  3. The minimum age required to volunteer is 16 years old.  Volunteers ages 16 and 17 must print their Release and Waiver form and bring it to the build site with a parent or guardian signature.

Company Initiatives

2018 Engagement Survey

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2018 Employee Engagement Survey results are now available. Click EES 2018 Report to download the full report. 

IN SUMMARY:

  • Our Engagement Score is 3.81 out of 5, putting us right around the 50th percentile among peer companies.
  • The majority of us agreed that we would recommend the organization as a place of work to a family member or friend (Score of 3.5 out 5.0).
  • We overwhelmingly agreed that we would recommend the organization’s supported services to a family member or friend (Score of 4.1 out of 5.0).

2018 was the second year in which we used Gallup’s Q12 survey to measure employee engagement, allowing us to compare results year-over-year.
Our Engagement Score stayed broadly stayed the same, despite rapid growth throughout the company. This further illustrates the solid foundation we have to continue building an organization focused on Raising the Standard in Children’s Oral Healthcare.

I am pleased to see that most of us feel more recognized, and am especially proud that we believe in the work provided in the practices we support. The score of 4.1 (out of 5) shows our commitment to Helping Children and our focus on supporting high quality care each and every day.
I recognize that Communication among all levels of the organization continues to be an area of opportunity for us all. We are working on a number of initiatives intended to boost both communication and feedback throughout the organization.

Gallup provides us with tools to separate summary office or department results to better understand what affects engagement on a local level. This will allow our teams to create meaningful impact plans to actively participate in positively affecting our work environment. Please ask your team leaders about this over the next few weeks.

We will be conducting the survey again this December and I look forward to your continued feedback.

Thank you for everything you do.

Best,
Alistair Madle, CEO