Our Quarterly NPS Survey for Q2 wrapped up back in July and it was exciting to see the improvements that we have made! The scores on all questions for all departments increased. The results that were collected from Quarter 1 2019 show that we are capable of making positive improvements and can continue to make these improvements during the next quarter. For the Q2 NPS Survey results, click here.
Every quarter, an NPS survey will be sent out to collect employee feedback and gauge the organization’s improvement in communication and collaboration. The results that were collected from Quarter 1 2019 show that we have room for opportunity when it comes to communicating effectively with other departments. Click Here to review the results from the Quarter 1 Survey.
2018 Employee Engagement Survey results are now available. Click EES 2018 Report to download the full report.
- Our Engagement Score is 3.81 out of 5, putting us right around the 50th percentile among peer companies.
- The majority of us agreed that we would recommend the organization as a place of work to a family member or friend (Score of 3.5 out 5.0).
- We overwhelmingly agreed that we would recommend the organization’s supported services to a family member or friend (Score of 4.1 out of 5.0).
2018 was the second year in which we used Gallup’s Q12 survey to measure employee engagement, allowing us to compare results year-over-year.
Our Engagement Score stayed broadly stayed the same, despite rapid growth throughout the company. This further illustrates the solid foundation we have to continue building an organization focused on Raising the Standard in Children’s Oral Healthcare.
I am pleased to see that most of us feel more recognized, and am especially proud that we believe in the work provided in the practices we support. The score of 4.1 (out of 5) shows our commitment to Helping Children and our focus on supporting high quality care each and every day.
I recognize that Communication among all levels of the organization continues to be an area of opportunity for us all. We are working on a number of initiatives intended to boost both communication and feedback throughout the organization.
Gallup provides us with tools to separate summary office or department results to better understand what affects engagement on a local level. This will allow our teams to create meaningful impact plans to actively participate in positively affecting our work environment. Please ask your team leaders about this over the next few weeks.
We will be conducting the survey again this December and I look forward to your continued feedback.
Thank you for everything you do.
Alistair Madle, CEO